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Terms Of Services

Last Updated: November,2025

 

Welcome to Thirlwell Lighting. By accessing or using our website and services, you agree to the following Terms of Service. Please read them carefully. If you do not agree to these terms, please do not use our site or services.

1. Overview

Thirlwell Lighting (“we,” “our,” or “us”) provides professional holiday lighting design, installation, maintenance, and takedown services. These Terms govern your use of our website, communication with us, and any services you book.

2. Service Availability

All installations, takedowns, and appointments are subject to availability. Holiday lighting appointments often fill quickly, and booking is not guaranteed until confirmed by our team.

We reserve the right to refuse service if conditions make installation unsafe (e.g., severe weather, dangerous roof conditions, inaccessible areas).

3. Pricing & Payment

  • All prices listed on our website are estimates and may vary depending on home size, layout, or customization.

  • Final pricing will be provided in a written or digital quote.

  • A deposit may be required to secure your installation date.

  • Full payment is due upon completion of installation unless otherwise agreed.

Failure to pay may result in cancellation of future services or legal collection actions.

4. Installation & Equipment

  • All lighting and materials provided by Thirlwell Lighting remain our property unless explicitly stated otherwise.

  • Customers agree not to move, alter, or remove installed lights.

  • If damage is caused by customer interference, pets, weather events, or third-party actions, repair fees may apply.

5. Takedown Services

  • Takedown is included only in the Premium Package.

  • Standard Package includes discounted takedown.

  • Basic Package does not include takedown (available as a paid add-on).

  • Takedown typically begins in January; exact dates may vary.

Customers are responsible for ensuring access to all lighting locations during takedown.

6. Maintenance & Bulb Outages

  • Premium Package customers receive free priority maintenance for outages during the season.

  • Standard and Basic packages can request repairs for an additional service fee.

  • Repairs are scheduled based on availability and are not guaranteed same-day.

7. Customer Responsibilities

Customers agree to:

  • Provide safe access to outlets, walkways, and the installation area.

  • Ensure that power outlets are operational before installation.

  • Keep pets and children away from work areas during installation or takedown.

We are not responsible for issues caused by electrical problems within the customer’s home.

8. Cancellations & Rescheduling

  • Installations may be rescheduled due to weather or safety concerns.

  • Customers may cancel within 48 hours of their scheduled installation without penalty.

  • Cancellations within 48 hours may be subject to a cancellation fee.

9. Website Use

By using our website, you agree not to:

  • Misuse contact forms or submit fraudulent information

  • Attempt to access restricted areas

  • Copy, distribute, or misuse content, images, or branding without permission

We may update or modify website content at any time without notice.

10. Limitation of Liability

Thirlwell Lighting is not liable for:

  • Damage caused by weather, animals, or outside interference

  • Electrical issues unrelated to our equipment

  • Personal injury resulting from customer tampering with lights or equipment

Our maximum liability for any claim is limited to the amount paid for the service in question.

11. Privacy

We respect your privacy. Any information submitted through our website or forms will only be used to contact you, schedule services, or send updates. We do not sell or share personal information with third parties.

12. Modifications to Terms

We may update these Terms of Service at any time. Updates take effect immediately upon posting. Continued use of our website or services constitutes acceptance of the updated terms.

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